Product refund and shipping policy
We accept returns on new, unopened, undamaged items in original packaging within 30 days from the order date. All returns are subject to a 20% restocking fee and our shipping costs. The customer must contact us prior to returning product(s). We do not give refunds on opened products.
If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must let us know within 3 days of receipt of shipment.
If a refund is considered necessary, then we will manually refund your transaction for the amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list. Refunds will only be issued after the items have been returned to us.
If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and weighed prior to shipping to avoid any fraudulent claims.
U.S Return Address: 1309 Coffeen Avenue Sheridan, Wyoming 82801 U.S.A
International Return Address: 6 Raffles Blvd, #03-308 Marina Square, Singapore 039594
Refused shipments are subject to a 20% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 20% restocking fee and any freight charges incurred.
All claims for damaged shipments must be made within120 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 120 hours after delivery.
You are responsible to know the import regulations for your country. Please research all products to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises, we cannot be held responsible for customs delays. Most countries will have no trouble, but we post this disclaimer in the off chance that there is an issue.
We supply tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
We do not have a reship policy. All clients are expected to be familiar with their own countries' laws, so you are responsible for dealing with your countries' customs.
It is important that you know your own import regulations before ordering. If customs do not return the products to us, we cannot issue the 80% refund to you.
If your order is denied entry into your country, have the items sent back to us and we will refund your order less shipping and a 20% restocking fee.